Frequently Asked Questions
Find answers to the most common questions about 24k Xchange and our services
Our refund policy is outlined in the Terms of Service (TOS). Once a gold purchase is finalized, it cannot be refunded due to price fluctuations, but you can always redeem your gold for cash or a physical product.
Yes, all shipments are fully insured against loss, theft, or damage during transit.
Once redeemed, your gold is securely shipped with full insurance and discreet packaging to ensure safe delivery.
You can choose to sell your gold balance for cash, receive an in-house refined gold bar or coin, or receive a gold bar of equal value from a trusted supplier like APMEX.
Yes, our in-house refining facility allows for the production of custom-minted gold bars and coins, ensuring high-quality craftsmanship. Inquire at custom24k@24kx.app.
We source from recycled gold materials and trusted gold suppliers such as APMEX. All gold is thoroughly tested and comes with a purity certificate guaranteeing its authenticity.
Our in-house refinery produces gold bars and coins with 99.99% purity using gold sourced from recycled materials and verified local gold dealers. Every bar and coin undergoes X-ray and acid testing to ensure authenticity.
All funds are securely held in an FDIC-insured bank until you redeem your gold balance for cash or convert it into a gold bar or coin.
Yes, all gold stored with 24k X Gold is fully insured against theft, loss, or damage, ensuring your investment remains protected at all times.
